Every text, fax and form in one queue, sorted.
Modulon reads each message, matches it to the patient's chart, sends it to the right team and drafts the next step for your staff to approve.
Everything that isn't a live call lands in one place.
Texts, faxes, web forms, call messages, refill requests and payer replies arrive in the same queue, so nothing waits in a separate inbox.
- Texts
- Faxes
- Web forms
- Call messages
- Refill requests
- Payer replies
Each item reaches the team that handles it.
Modulon matches the item to the patient's chart, labels it by type and urgency, and routes it by your rules. Anything after a procedure is marked urgent.
Your team approves what goes out.
Modulon drafts the reply and shows every step it took. Staff confirm anything it is unsure of, and a clinician approves anything clinical.
Steps for this item
5 min
- Sent the balance reminder by text
- Offered a payment plan, declined
- Pulled the claim: UnitedHealthcare applied $186 to the deductible
- Paused reminders and sent to Billing
It reads the inboxes you already have.
Faxes and email arrive through your Google Workspace inboxes. Every item is filed to the patient's chart in your EHR.
Your e-fax and email inboxes
Reads, sorts and drafts the next step- EHR
Filed to the patient's chart
Frequently asked questions
Texts, faxes, web forms, call messages, refill requests and prior authorization replies. Live calls are answered by the receptionist, and their messages land here.
It replies to routine questions, such as hours or appointment changes, within the rules you set. Anything clinical goes to your team, and a clinician approves before a clinical reply is sent.
Yes. Every item lists each step Modulon took and when, and every action is logged.
Each item is filed to the patient's chart in your EHR, with the steps Modulon took and who approved the reply.
Something else? Ask us directly.