Patients brought back when they are due.
Patients get a reminder before each visit and confirm or move it by reply. When a patient is due back, Modulon texts them times to book.
Patients confirm or move a visit by replying.
Each reminder asks for a reply. A confirmation is written to the schedule, and a reschedule is offered the next open times.
Reminder to Marcus Johnson · Mon 9:00 AM
Marcus, your follow-up with Jordan Lee, PA-C is tomorrow at 9:15 AM. Reply C to confirm or R to reschedule.
C
Thanks, you're confirmed for tomorrow at 9:15 AM.
Confirmed in your EHR
R
Reply 1 for Thu at 9:30 AM or 2 for Fri at 3:00 PM.
2
Done. You're booked Fri at 3:00 PM.
9:15 AM offered to the standby list
You set when each visit type is due again.
Recalls follow the intervals your providers choose. Modulon texts the patient when the interval ends, and again if they don't book.
- Annual checkup12 months
- Chronic care visit6 months
- Follow-up visit3 months
- After a procedureAs the provider orders
Example intervals. Each practice sets its own.
Patients are reminded the way they choose.
Each patient can get reminders by text, call or email. Texts go out only in the hours your practice sets.
Quiet hours · 8:00 PM to 8:00 AM
Frequently asked questions
At the times your practice chooses before each visit, and only outside your quiet hours. Patients can confirm or reschedule by replying.
Modulon offers the next open times your rules allow, books the one the patient picks and offers the old time to your standby list.
Your practice. Recalls follow the interval your providers set for each visit type.
Yes. A patient who replies STOP receives no more texts from your practice, and your team can change how each patient is contacted.
Something else? Ask us directly.