Modulon answers every call to your practice.
It books and moves appointments, explains bills, answers questions about the practice and takes messages for your team, day and night, on the number patients already call.
Marin
Cedar
Coral
Sage
Ash
Verse
Warm and natural, like your best front desk.
It confirms who is calling before it discusses anything.
Then it books only what your practice allows, at times your schedule returns.
Your greeting, on the first ring, at any hour.
Name and date of birth are matched to the chart before it discusses anything.
Visit types you allow by phone are booked. Everything else goes to your team.
It can only offer the openings your EHR returns.
The visit is written to the chart, and the patient gets a confirmation text.
Calls that need a person reach one, with a summary.
You choose when Modulon transfers a call. Symptoms and clinical questions always go to your team.
“The procedure site is still bleeding a little.”
- Asks for a personFront desk
- Symptoms or a clinical questionTriage nurse
- Sounds upset or confusedPractice manager
- A pharmacy or another practiceFront desk
Call summary
Transferred with summary · 10:15 AM
It answers in your practice's name, in your words.
You write the greeting, choose the voice and set the hours.
Greeting
Main lineThank you for calling Lakeside Health. This is the clinic's virtual receptionist. How can I help you today?
After hours
We're closed, but I can book or move an appointment, or take a message. If this is an emergency, hang up and dial 911.
Voice
- Marin
- Cedar
- Coral
Languages
- English
- Spanish
Hours
- Front desk open
- After hours, it still books and takes messages
It works on the number patients already call.
Calls forward from your RingCentral line. Bookings, changes and messages are written to your EHR, and every call is logged.
Your main line forwards to Modulon
Answers, books and hands off- EHR
Appointments and messages written to the chart
Running a different phone system? Tell us what it is.
Frequently asked questions
Yes. The greeting says it is the practice's virtual receptionist, and callers can ask for a person at any time.
The after-hours greeting tells callers to hang up and dial 911. Anything about symptoms goes to a person.
English and Spanish.
Yes. Your main line forwards to Modulon through RingCentral, so patients call the number they already have.
Something else? Ask us directly.