How to work out your rate
Count the visits marked as no-shows in your record system over the last 3 months, and divide by the visits booked in the same period. Leave out cancellations made in time to refill.
What do no-shows cost your practice?
See what empty appointments cost each year, and what each point off your no-show rate is worth.
What you get
- Your yearly cost, worked out as you type
- A source for every starting figure
- A printable report with the 4 changes worth most
Step 1 of 3
Your practice
Example. Use your own.
MGMA, 2022
CMS, 2026
Example. Use your own.
Everything stays in your browser.
No-shows, measured
Why the rate matters more than the count
Each point off your no-show rate is worth the same every week. The result shows that figure, so you can see what a small change is worth over a year.
What reminders do
Across 21 published studies, patients who got a reminder were 25% less likely to miss their appointment. Reminders that ask for a reply also show which slots are at risk.
Refilling what still empties
A standby list of patients who want an earlier visit turns a late cancellation into a booked slot. The sooner the offer goes out, the more of them are taken.
Modulon keeps your schedule full.
Modulon sends reminders, takes confirmations and reschedules by text, and offers every opening to patients on your standby list.
See a day at a practiceReminders that get replies
Patients confirm or reschedule by text, and the schedule updates.
Openings offered in minutes
A cancelled slot goes to the standby list as soon as it opens.
Recalls sent on time
Patients due back get a text with the first openings.
Frequently asked questions
MGMA reported a median no-show rate of 7% for US medical practices in 2019. A review of published studies worldwide found an average of about 23%, with wide differences by region and specialty.
No. The calculator runs in your browser. If you ask for the report, we receive your contact details and your result, as our Privacy Policy describes.
Yes. A 2016 meta-analysis of 21 studies in BMJ Open found patients who received a reminder were 25% less likely to miss their appointment.
It depends on your country, your insurers and your contracts. In the United States, Medicaid does not allow it, and Medicare allows it only if the same fee applies to every patient. The template pack has a policy you can adapt.
Something else? Ask us directly.