Who answers
A person, an answering service, a recorded message, or nothing at all.
After-hours access at US specialty practices
We plan to call 500 US specialty practices after hours to measure what a patient reaches, and to publish the results here.
What you get
- 500 practices, called after closing
- Results by state, specialty and practice size
- The full report by email when it's out
What we measure
How long the caller waits
The rings and hold time before anyone or anything picks up.
Whether a new patient can book
Whether the caller can book or ask for a visit, or is told to call back in the morning.
Whether anyone calls back
Where a message is taken, whether and when the practice returns the call.
Frequently asked questions
At random from public listings of US specialty practices, spread across states, specialties and practice sizes.
No. Callers take notes on each call. No appointment is booked, and no practice is named in the results.
Yes. Ask for a free after-hours call audit and we'll call your practice the same way.
Something else? Ask us directly.