Calls
Whether every caller reaches someone, at any hour, and can book without calling back.
How does your front office score?
16 questions about how your practice handles calls, scheduling, clinical admin and payments. It takes about 4 minutes.
What you get
- A score for each of the 4 areas
- The 3 fixes worth most, in order
- A printable report with every answer and fix
Step 1 of 7
Your practice
Everything stays in your browser.
What the scorecard measures
Scheduling
Whether booked visits happen, and whether openings are refilled before they go to waste.
Clinical admin
Whether refills, results, notes and referrals reach the right person without staff chasing them.
Payments
Whether coverage and approvals are in place before the visit, and whether balances are paid without a phone call.
Frequently asked questions
Each question scores 0, 1 or 2 points, so each area scores up to 8 and the whole scorecard up to 32. The fixes are ordered from your lowest answers up.
No. The scorecard runs in your browser. If you ask for the report, we receive your contact details and your score, as our Privacy Policy describes.
Where most visits are paid by insurers, the payments questions ask about coverage and approvals. Where patients pay themselves, they ask about prices and deposits.
Something else? Ask us directly.